The overall aim of this course is to provide participants with an introductory knowledge, and basic skills needed to deal with claims, discrepancies and disputes between the principals and the contractors. Participants in this interactive course will learn how to analyze contractual issues, identify techniques that are helpful in handling difficult situations and recognize the best practices in resolving disputes amicably.

This course relies on the use of individual and group exercises aimed at helping participants learn all key contract management activities. The course also features the use of a number of case studies, presentations and role plays by participants followed by discussions. In addition, this course incorporates pre and post testing.

By the end of the course, participants will be able to:

·         Identify and avoid causes for contractual claims and change orders

·         Outline the major elements of a contract and the basic concepts of contract interpretation

·         Recognize and analyze the different types of owners' claims and contractors' claims and how to deal with each type

·         Demonstrate, through actual situations, the different approaches to handle claims, variation orders and conflicts through mutual collaboration

·         Apply negotiation as a main concept in resolving disputes and conflicts in order to reach a final settlement

All those involved in implementing and administering contracts and handling claims and change orders; also those involved in any conflict or dispute with a contracting party and interested to learn how to avoid or resolve these contractual issues.

·         Contract preparation

·         Handling claims

·         Change management

·         Technical terms and conditions

·         Negotiating contracts

·         Conflict management

·         Contract administration