Introduction
The roles of administrative professionals
in business are continually evolving. This exciting and interactive
master-class is designed to provide you with the opportunity to review and
develop your interpersonal and professional skills to maximise your
effectiveness. In this master-class you will discuss how to:
- enhance your skills to enable you to work at a higher level
- appreciate the value and importance of your role
- understand your business in order to work effectively
- use communication skills to your advantage and to the benefit
of your organisation
- develop your interpersonal skills to improve your working
practice
Objectives
- build and improve upon your existing skill sets
- develop your role and become more proactive
- identify ways to expand your knowledge of the company and
business area
- have more control over your time and work output
- develop and apply your interpersonal intelligence
- manage your manager to mutual advantage
- write more effective letters, e-mails and other forms of
business correspondence
- support and make memorable presentations