This office Administration Masterclass training seminar on Competence Development Masterclass for Secretaries and Administrators is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

This training seminar focuses on:

• The ‘HOW?’ - using critical skills and behaviour to develop personal competencies
• The ‘WHAT?’ - developing task competencies needed to achieve successful process delivery
• Building on your existing personal knowledge and skills-set
• Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
• The production of a follow-up action plan which can help you implement new skills back at work Course Objectives

Attendance on this training seminar will enable delegates to:

• Identify, develop and improve key competencies necessary for superior performance
• Improve creative thinking, problem solving and decision making skills
• Develop reading skills and note-making effectiveness
• Learn to use and apply simple memory systems
• Be better able to understand personality and Behavioral characteristics in order to achieve what they want from other people

Develop a plan and approach for self-development