Introduction

Good communication and planning skills are essential for all administrative professionals.  This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Taking an in-depth and comprehensive approach the programme focuses specifically on:

• face-face communications (both one-to-one and in small groups)
• telephone skills, teleconferencing and remote communications
• written communications (including writing e-mails, letters, reports and instructions)
• meetings skills and supporting presentations
• interpersonal and influencing skills
• personal planning and time-management skills
• project planning and monitoring

Objectives

• review and develop their communication, interpersonal and planning skills and their appreciation of the principles involved
• take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections