Introduction

This program is designed for:

Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

Objectives

• Define and understand Six Sigma and why it is necessary to sustain business improvement.
• Apply the DMAIC problem-solving method.
• Explain the role of Six Sigma in customer service and continual improvement.
• Explain how to implement and deploy Six Sigma (Yellow Belt level).
• Assess organization readiness to launch a Six Sigma project.