The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.

The course relies on the use of workshops, role plays and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems.

Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

By the end of the course, participants will be able to:

• Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
• Discover the success elements of Total Quality Management (TQM) deployment 
• Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
• Describe various types of benchmarking tools and techniques to boost quality initiatives
• Apply widely used improvement methodologies

Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as  improving organizational performance.

• Problem solving
• Applying quality tools
• Selecting quality models and systems
• Using Lean and Six Sigma applications

• Change management
• Understanding ISO systems
• Applying benchmarking