Quality Control


This interactive Quality Assurance & Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

This training seminar focuses upon the following themes:

  • Quality Management as a fundamental business strategy
  • Cultural Transformation for successful implementation of Quality Assurance and Control Best Practices
  • Various Excellence Models
  • The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
  • The Importance of Leadership involvement in the Quality Management Process


By the end of this training seminar, delegates will be able to:

  • Define the major benefits to the organization of Total Quality Management
  • Understand the impact of leadership to support quality management systems
  • Develop measuring and improvement processes for quality assurance and control
  • Describe how TQM can be introduced into their work place
  • Identify useful quality improvement techniques for continual improvement
  • Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)

Training Methodology

This dynamic Quality Assurance & Control training course is highly-interactive and encourages delegate participation through a combination of lectures, group discussion, practical exercise, case studies, and breakout session designed to reinforce new skills. The comprehensive training course manual has been designed to be practical, easy to use and facilitate learning. Delegates will gain the skills and motivation they need to create long-lasting change.

Organisational Impact        

  • Improved Quality Assurance and Control Processes
  • A shared organizational vision for promoting Total Quality Management
  • Improved intra / inter departmental communications effectiveness
  • Benefits of an Effective Quality Management System to:
    • Improve Employee Morale and Cooperation
    • Increase Profitability and Efficiency
    • Enhance Planning, Quality Assurance and Quality Control Measures
    • Improve Leadership and Team-building Skills

Personal Impact

  • An increased appreciation for their role in helping their organisation achieve improved quality assurance and control
  • Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
  • Enhanced leadership and team-building skills required to excel in their career
  • Improved active listening and questioning skills to enhance communication effectiveness
  • Increased problem solving and critical thinking skills

Who Should Attend?

  • Quality Assurance Managers
  • Department Managers
  • Team Supervisors
  • Human Resource Managers
  • Training Managers
  • Customer Service Professionals

Location & Date

15 - 16 Nov, 2019



Course Outline

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