Why Attend
First
impressions are often made within seven seconds of a meeting and are difficult,
if not impossible, to change. Among other things, this course helps you leave a
great first impression. It also addresses how to deal with others in
a business setting taking into account differences in culture and region. Since
business is often conducted over lunch or dinner, dining skills can
also impact someone’s opinion of you as a potential business partner.
During the five days of this course you will also get tips on how to apply
proper manners and business etiquette in many different settings. In addition,
many diplomatic 'incidents' occur due to the personnel's lack of understanding
of various protocol standards. Therefore, a portion of the course is dedicated
to introducing the international rules of protocol that need to be implemented
during formal occasions and visits.
Course
Methodology
The course
is designed to be interactive and participatory, and includes various learning
tools to enable the participants to operate effectively and efficiently in
a multifunctional environment. The course is built on four learning
pillars: concept learning (lectures and presentations), role playing (group
exercises), experience sharing (roundtable discussions) and exposure to real
world problems and policy choices confronting delegates.
Course
Objectives
By the end of the course,
participants will be able to:
- Explain how to
behave correctly in both business and social situations
- Describe how to
interact and communicate effectively with different types of guests
- Demonstrate
appropriate personal and professional conduct
- Plan VIP visits and
formal occasions while executing the role of the ideal host
- Apply proper communication
etiquette
- Implement different
variations in protocol and etiquette from different cultures, nations and
regions
Target
Audience
Personnel
officers, public relations professionals, event’s organizers, personal
assistants, employees in the hospitality business and all those whose position
requires dealing and interacting with important persons in both government and
private sectors.
Target
Competencies
- Public speaking
- Verbal and
non-verbal communication
- Influencing
- Presentation
delivery
- Active listening
- Building rapport
