The overall aim of this course is to provide participants with the competencies required to improve their Emotional Intelligence (EI). Participants on this interactive course will explore the importance of EI as well as its positive impact at the professional and social levels with an aim to increase the effectiveness of their relationships at work and in life. Participants will also learn how to utilize EI skills around the Mayer, Salovey, Caruso Emotional Intelligence Test (MSCEIT) model by helping them devise a Personal Development Plan (PDP) to improve in all the required EI competencies.

This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises and activities in order to allow participants to develop strategies that will help them improve their competencies in emotional intelligence.

By the end of the course, participants will be able to:

• Discover the impact of emotions on human behavior
• Use the six principles of emotional intelligence in order to enhance relationships with others
• Interpret EI scores and their implications in order to improve interactions with other people
• Identify their EI strengths and weaknesses using the MSCEIT model
• Devise a PDP aimed at developing and improving emotional intelligence
• Apply EI skills in order to maximize personal influence at the professional and social levels

Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.

• Emotional self-assessment
• Managing emotions
• Emotional expression
• Emotional understanding

• Relationship building
• Tact, transparency and emotional control
• Impact, influence and resilience